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Position : Customer Service Operation Intern
Role and Responsibility
1. Customer Service Market Intelligence
- Marketing activities, service coupon, loyalty program & etc.
- Regular & ad hoc market survey based on requirement
2. Parts & Accessories admin role support
- Service coupon & warranty reimbursement
- Local Part Supply Chain Support
- Local Part test reporting Support
3. Customer Service performance reporting support
- Parts & Accessory sales performance
- Warranty trend analysis
- Extended Warranty Support
4. Service network operation monitoring
- Monthly Service Retention Calculation
- Daily News clipping for competitors activities
5. Others
INTERNSHIP PROJECT
Project 1
1. Title : Service Plan & ASAP implementation support
2. Purpose : Support documentation for Service Plan
3. Ideal Output : Weekly & monthly timing plan & Creative material for Implementation
Project 2
1. Title : DMS new system implementation support
2. Purpose : Support manual and routine role of data mining, cleansing and migration from legacy DM to new DMS DB
3. Ideal Output : Cleansed customer data in new DMS with key ID & high accuracy rate
Academic Qualification
Bachelor’s degree in business administration or automotive industry related majors are preferred.
Skills, Experiences required
1 Excellence skill in Excel and data management (mining, cleansing, migration & analysis)
2 Passion for Automotive industry
3 Strategic thinking and high communication skill
4 Team player, Proactive & Positive behavior
5 Strategic business management, data management and reporting skill
6 Global open mind and fluent in both spoken and written English | 
